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Cancellation Policy

Just as this is your time... It’s our Staff time, too. Our Staff is paid by each Service completed and by Commission Only and Gratuity. Please be considerate regarding your appointment.

All Cancellations or reschedules require a 24 hour notice or they will be subject to charges.

Appointments canceled or rescheduled with less than a 24 hour notice will result in a charge of Half Price of the scheduled service.

Appointments that are missed that neglected to give notice (No call, No show) will result in a charge of Full Price of the scheduled service and will be required to pay before booking next appointment.  For multiple No Show/Calls, we will require prepayment at time of booking.

We send out Reminder SMS messages via text prior to your appointment. Please respond Yes or No.  If our Staff becomes sick or a life issue happens, we will call ASAP to reschedule.

Thank you for your consideration.

Gratuity

As a Spa Guest, we know you want to show appreciation for the quality service provided by MainStreet Essentials Day Spa practitioners. 

Our staff is paid by Commission Only, so gratuity is appreciated. Customary gratuities average between 15-20 percent of the treatment price, but we always respect your tipping decisions. You may give your Massage Therapist and/or Esthetician a tip in cash or by credit card at the front desk.

Gift Certificates usually don't include Gratuity, unless it has been indicated by purchaser.

Thank You
MainStreet Essentials Day Spa Staff


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